CRM: divisions as accounts
BOS is a CRM. The accounts are not customers. They are divisions, and each one carries a health score, an owner, its active initiatives and the timestamp of its last real update. A division that stops updating stops looking healthy, which is the point.
Each card carries a status mix: one bar per active initiative, coloured by status. The bar chart is CSS only, there is no charting library anywhere on this site.
| Field | What it holds | Why David reads it |
|---|---|---|
| Health score | 0 to 100, moving with real updates, slips and unresolved dependencies. | Which division needs attention before it asks for any. |
| Owner | One named person per division, accountable for its update reaching the graph. | It removes the question of who to ping when something slips. |
| Active initiatives | Every initiative currently claimed as live by the division. | The distance between a plan and a division's own list. |
| Last real update | The timestamp of the last change that came from a live feed, not a written summary. | A stale timestamp is itself a signal, and the honest one. |