CRM: decisions
Decision log
with the evidence attached
A decision is only reviewable if you can see what the decider knew at the time. Each
entry records the decider, the information they used, the divisions affected, and the date. It is
the same record the morning briefing cites.
6 decisions
all four divisions touched
no edited entries
illustrative data
The log
Entries are append-only. A reversal is a new entry that
points at the one it replaces, so the history stays readable.
Why the information column exists
A decision made on partial information is not a mistake by
default. It becomes one when nobody can tell, later, which part was missing.
It also gives the council something to check. If a decision
cites evidence that never reached the org memory graph, that gap is itself a signal.
Reversals stay visible. The entry that supersedes an older
one is linked to it, rather than replacing it quietly.
Owners become comparable. Two divisions deciding the same
question with different evidence is a pattern worth seeing before it costs money.